Extract: "Very quickly after I became a “Volunteer Coordinator”, I had a sinking feeling that I was in the wrong job. As someone new to the field of “volunteer management” (I had worked with volunteers for years before but not in a formal ‘management’ role), I wanted to learn everything to do my job well. I jumped head first into my new world of volunteer management, reading voraciously about volunteer management practices, joining my local AVA (Association for Volunteer Administrators) and connecting with other volunteer managers. I learned about the different topics of interest to volunteer managers: recruiting, screening, risk management, interviewing, evaluation, etc. My big picture questions, about how volunteerism connects to community development, civic engagement and social inclusion were never mentioned, in the books or meetings or discussions with other volunteer managers. I felt like I had been dropped into a completely different profession, perhaps as a Human Resources Manager, an Administrator, or maybe a Factory Manager, churning out well-oiled volunteers as efficiently as possible. I started wondering, what was going on? (Woodill, 2007, p. 2).