Sunday, 14 August 2022, 6:42 PM
Site: Volunteer MBC Learning Portal
Course: Resources and Publications (Resources)
Glossary: Resources and Publications

Diversity in Governance

A tool kit for Nonprofit Boards published by Maytree. A publication packed with tools for nonprofit and charitable organizations to assist in transitioning and maintaining a Board that reflects the communities it serves. Click the reference below to open the PDF version of the publication.

Reference: Maytree. (2011). Diversity in Governance: A Toolkit for Nonprofit Boards. Toronto, Ontario.

Eight Best Practices of Non-Profit Boards

8 Best Practices of Non-Profit Boards

"Board chairs often ask me what I recommend as the best practices of high performing boards. The list below is not exhaustive, but includes some practices that I find helpful to make boards stronger and their work more effective (Burgoyne, 2015)."

Reference: Burgoyne, A. M. (2015, October). 8 Best Practices of Non-Profit Boards. Retrieved October 25, 2018, from

Eight Steps to Building a Successful Business case

8 Steps to Building a Successful Business case

By Lauren Allen | 

"No matter what field of business you work in, it’s likely that you’ll have heard of the term, 'a business case'. But how many of you have actually put one together?

As I was carrying out some research to help me with the creation of a case for one of my own clients, while I was able to find useful bits and bobs of information here and there, I struggled to find the fundamental steps of a business case summarised all in one place. Ultimately, what I was searching for was a handy resource that I could refer to each and every time I needed to pull one together.

So that’s what I’m here to try and do; whether you need to pitch in new business, bring in a new process, upsell or cross-sell, or even need to keep existing business, I’m going to draw on each and every step that will guide you all the way (Allen, 2016)."

Click on the Reference to Access Article: Allen, L. (2016). The 8 Steps to Building a Successful Business case [Web log post]. Retrieved November 8, 2018, from

Eight Strategies for Creating a More Inclusive Volunteer Program

8 Strategies for Creating a More Inclusive Volunteer Program

"MAVA has developed a set of 8 strategies for creating a more inclusive volunteer program at your organization. These strategies serve as a starting point for volunteer engagement leaders who are seeking concrete next steps for better engaging volunteers from diverse and immigrant communities (Minnesota Association for Volunteer Administration, n.d.)."

Reference: Minnesota Association for Volunteer Administration. (n.d.). Engaging Volunteers from Diverse and Immigrant Communities. Retrieved October 26, 2018, from

Engaging Millennials: "Tapping into the Nonprofit Next Generation"

Tapping into the Nonprofit Next Generation: Pitfalls and Best Practices for Engaging Millennials at Your Nonprofit

Article Written By: Elizabeth G. Gousse and Matthew G. McCrosson

Introductory Paragraph"Move over, Baby Boomers. Millennials are officially the largest generation in U.S. history. There were 83.1 million Americans born between 1982 and 2000, according to 2015 census data. In a class so large, it’s difficult to make broad generalities about work ethic and perspectives. But given that Millennials will make up 75 percent of the workforce by 2025, there’s little debate that organizations that can harness the talent and skills of this generation will be better positioned for future success."

Key Concepts Mentioned in the Article: (1) Culture Counts, (2) Flexibility and Accountability Aren’t Mutually Exclusive, (3) Create Clear Goals and Roles, (4) Be Generous With Benefits, (5) Cool Tech Is Enticing, (6) Fundraising Strategies From the Inside Out.

Click Reference to Read Full ArticleGousse, E. G., & McCrosson, M. G. (2018, September 18). Tapping into the Nonprofit Next Generation: Pitfalls and Best Practices for Engaging Millennials at Your Nonprofit [Web log post]. Retrieved September 20, 2018, from

Fifteen Reflections for a Not-for-Board Member

Serving in a not-for-profit organization, whether it is a nonprofit organization or a charity, is a rewarding experience. A board member plays a significant role in the success of the organization and takes on a great responsibility.

Whether you are thinking of becoming one or is currently serving on a board, the following reflections will help you strengthen your role as a board member. Volunteer MBC, through our Board Governance Series, aims to guide you through these reflections.


The significance of a Board

1. What is the importance of a board to a not-for-profit organization?


Structure & Roles

2. How are not-for-profit boards structured? The types of boards, their functioning, and forming committees.

3. What are the roles and responsibilities of a board member and board driven committees?

a. Who plays what role?

b. How do you manage the relationships between peers, organizational head, and staff?

c. How can a board support the volunteer involvement at not-for-profit organizations? (adopting the CCVI, promoting opportunities, recognition).

4. How do you identify and attract a diverse group of board of directors who is a good fit for the organization?

a. What information should you provide upfront?

b. What strengths and skills should you have as a board member?

c. How does diversity positively impact board governance?

d. When do you turn the wheels in motion for board succession planning?

5. What would be telltale signs of an effective not-for-profit board?


Establishing a Board

6. What are the guiding principles of a not-for-profit board? (Vision, mission, mandate, values, and strategic priorities).

7. What are the policies and legal obligations of a not-for-profit board? (Legal and regulatory considerations, by-laws, contracts, policies).

8. What part does a board play in Risk Management of a not-for-profit organization?


Providing Direction

9. How do we strategize the organizations’ way forward?

10. What questions should you ask before approving a budget?

11. How do you plan and support a diversified fund development strategy?

12. How do you make an emotional connection with the community? (storytelling, measuring the impact of programs and services).

13. How do you plan a successful Annual General Meeting? (why, how, what, and when?)


Board Dynamics

14. How do you carry out a productive board meeting? (respecting the professional life and time of board members, finalizing an agenda, planning and scheduling, running a meeting).

15. How do you build a strong team?

a. How do you effectively manage the board dynamics?

b. What are the immediate steps and tactics of conflict resolution?

Shaminda Perera

Manager, Learning and Resource Development

Fraud in the Not-for-Profit Sector: Boards Beware and Be Prepared

Fraud in the Not-for-Profit Sector

by Stéphan Drolet, National Forensic Leader, KPMG Canada

"​It is difficult to swallow when a volunteer takes cash donations away from those in need for their personal use but it is appalling when an employee or Executive Director (ED) defrauds the organization they are entrusted to protect (Drolet, 2018)."

Click on the Reference to read the article or download the attached file by clicking on the icon below: Drolet, S. (2018, March 14). Fraud in the Not-for-Profit Sector. Retrieved November 22, 2018, from

Fraud Policy Sample

Fraud Policy Sample

This is a sample of a Fraud Policy relevant to a for-profit organization. It can be customized to reflect the needs and context of a not-for-profit organization.

To download the template click on the file icon below.

Downloaded from:

Fund Development: Dealing with Donor Burnout

Dealing with Donor Burnout: What It Is and 3 Ways You Can Keep Your Connection Fresh

Article Written By: Kerstin Heuer for Imagine Canada

Introduction in ArticleWhen people decide to give, they decide which causes to support, which organizations they want to align with, and how they will choose to share their resources. And they also consider one other thing: over-solicitation.

No nonprofit wants to be guilty of over-stepping, but unstable economies and demographic shifts validly evoke concern about whether funds are available to support mission achievement.

Enter “donor burnout.”

Click on Reference to Read Full ArticleHeuer, K. (2018, September 18). Dealing with Donor Burnout: What It Is and 3 Ways You Can Keep Your Connection Fresh [Web log post]. Retrieved September 20, 2018, from Imagine Matters (Membership)&utm_campaign=c2d3213151-Imagine_Matters_English_Sept_4_2018&utm_medium=email&utm_term=0_88a308d2fd-c2d3213151-292618629&ct=t(EMAIL_CAMPAIGN_9_4_2018)

Governance for not-for-profit organizations: questions for directors to ask

Governance for not-for-profit organizations: questions for directors to ask

"[D]irectors that ensure their NFP is equipped with a good governance framework can ensure that the NFP is productive, accountable and delivers on its mission, ethically and sustainably. This guide sets out a process to help NFP directors create such a framework or in refining an existing one. (Taylor, 2014)"

Reference: Taylor, D. (2014). Governance for not-for-profit organizations: Questions for directors to ask. Toronto: Chartered Professional Accountants of Canada.

Governance Indicators from a Funder's Perspective

A list of indicators and their assessment rubric adopted from the Region of Peel Organizational Effectiveness Reporting document.

Reference: Region of Peel (n.d.) Organizational Effectiveness Reporting – Community Investment Program, Retrieved January 3, 2020.

Guideline for Police Records Checks

"The LEARN Guideline for Police Record Checks is intended to assist police services to understand and apply relevant legislation, policies, procedures and directives to the processing of Police Record Checks. It is also intended to promote consistency in processing methods as well as the terminology used throughout the Province of Ontario (Source: Law Enforcement & Records (Managers) Network - LEARN)."

Click on the icon below to download or visit this link:

Health and Safety Awareness Training

Excerpt From
: The Occupational Health and Safety Awareness and Training regulation requires health and safety awareness training for every worker and supervisor under the Occupational Health and Safety Act(OHSA).

Learn more about the regulation, requirements, and our free suite of optional training resources designed to help workers and employers meet the requirements.

Click this link to access the training:

Health and Safety Incident Report Template

Accidents and incidents do happen at work. No not-for-profit is immune to it. Here is a template of a comprehensive incident report that you can download an re-purpose for your organization. As a risk management initiative, incident reports help mitigate some of the aftermath of an incident/accident as well as dealing with the liability issues and insurance.

Incident reports capture on document the exact details of what happened. It should ideally be completed while the details are fresh in the minds of those who witnessed the incident/accident.

Click on the icon to download the template.

International Day of Charity (September 5)

International Day of Charity (September 5)

"In the 2030 Agenda on Sustainable Development adopted in September 2015, the United Nations recognizes that eradicating poverty in all its forms and dimensions, including extreme poverty, is the greatest global challenge and an indispensable requirement for sustainable development. The Agenda also calls for a spirit of strengthened global solidarity, focused in particular on the needs of the poorest and most vulnerable. It also acknowledges the role of the diverse private sector, ranging from micro-enterprises to cooperatives to multinationals, and that of civil society organizations and philanthropic organizations in the implementation of the new Agenda ("

Access the Webpage

International Volunteer Day (December 5)

International Volunteer Day (IVD)

"International Volunteer Day (IVD) mandated by the UN General Assembly, is held each year on 5 December. It is viewed as a unique chance for volunteers and organizations to celebrate their efforts, to share their values, and to promote their work among their communities, non-governmental organizations (NGOs), United Nations agencies, government authorities and the private sector ("

Access the IVD Webpage

International Volunteer Managers Day (November 5)

International Volunteer Managers Day

IVMD was founded to celebrate the profession of volunteer leadership. Visit the IVMD website for more information and resources on how to celebrate the amazing work that Leaders of Volunteers do in their communities.

Visit the webpage

It's Time to Start Counting Volunteers Seriously

It's Time to Start Counting Volunteers Seriously

By Susan J. Ellis |

"Why can't we get some data about volunteering from the both the organizations that benefit from the services of volunteers and those who organize volunteering? (Ellis, 2001)."

Click Reference to Access Article: Ellis, S. J. (2001, December). It's Time to Start Counting Volunteers Seriously [Web log post]. Retrieved November 8, 2018, from

Join and Lead a Nonprofit Board

Original Title: In 2019 - Join and Lead a Nonprofit Board

"A nonprofit board is a dynamic and fluid leadership element needed by nonprofit organizations. It requires fuel in the form of fired-up and committed members, plus a focus on the mission of the organization it serves. Nonprofit boards must have volunteers who are properly recruited and have proper orientation. Recruiters of board members must understand why potential members volunteer and what motivates a member to serve at a high level (Haddad, 2019)."

Read Article:

  • Click reference to read on the web.

Reference: Haddad, D. (2019, January 11). In 2019—Join and Lead a Nonprofit Board [Web log post]. Retrieved January 16, 2019, from

Learning Program Development Guide

This template is guide to design and develop learning programs. It describes an approach to develop learning objectives using the ABCD method.  

Managing the Physical Distance of Remote Working Teams in Social Purpose Organizations

Working remotely have risen in popularity over the last half of the past decade. It is received both with enthusiasm and skepticism. The reason for skepticism is mainly rooted in the physical distance and communication breakdowns created by scattered team members working remotely. In this article, Shaminda Perera present 4 quick tips and a list of tools to help any organization in the Social Purpose Sector to deploy a remote working team within a day.

Click on the link to read the article:

Meetings Management: Fair and Orderly Meetings

Robert's Rules of Order
 is a reputed toolkit to conduct democratic, constructive, fair and orderly meetings. Click on the links below to learn more about how to apply Robert's Rules in your next meeting. The following menu will re-direct you to

Mobile Device Usage in Different Contexts

Pew Research Centre offers great insights on various research topics. Here is a link that gives you data and information on the context of Mobile Device usage. 

You can browse reports and data by subject, form data collected in all their reports published since 1983. The research and the content audience is predominantly US based but can be generalized to North America.

Some topics include mobile device usage related to;

  • advertising
  • baby boomers
  • community media
  • education
  • family and relationships
  • online communities
  • teens and technology

Click this link to access the reports and data:

Non-profit institutions and volunteering: Economic contribution, 2007 to 2017

Non-profit institutions and volunteering: Economic contribution, 2007 to 2017

"Economic activity in the non-profit sector totalled $169.2 billion in 2017, representing 8.5% of Canada's gross domestic product (GDP). Community non-profit institutions accounted for 16.4% of the overall sector, while business non-profit institutions accounted for 10.4%. The most significant portion of non-profit activity (73.2%) came from government non-profit institutions, such as hospitals and universities.

If included, volunteer activities—which are important for the non-profit sector but not included in standard macroeconomic measures—would have added a further $41.8 billion to the economy in 2013 (the most recent year of available data), representing 22.3% of non-profit GDP that year (Statistics Canada)."

Click this reference to access the data: Statistics Canada (2019), Non-profit institutions and volunteering: Economic contribution, 2007 to 2017. Retrieved March 18, 2019, from 

Not-for-Profit Incorporation Guides

Online Communities Vs Online Communities of Practice

The Difference between Online Communities and Online Communities of Practice

Written by: Jenna Groman, Program Manager, NetHope
On September 23, 2016

Groman gives an overview of the difference between an Online Community and an Online Communities of Practice. While both are ignited from a common area of interest may it be pets, aeroplanes, a planet, a board game, etc., an Online Community is a group of individuals rallying around a common interest, an Online Community of Practice revolves around a particular profession, skill, or situation whether it is initiated by a professional association or an informal group.

Read the article by clicking on this link: 

Ontario Human Rights Code

Ontario's Human Rights Code, the first in Canada, was enacted in 1962. The Code prohibits actions that discriminate against people based on a protected ground in a protected social area.

Diversity and Inclusion: 2SLGBTQ+ Volunteer Inclusion

A compilation of resources (training, templates and tools) to support a not-for-profit organization with the implementation of 2SLGBTQ+ volunteer inclusion. Click the button to open the FREE eLearning module and the list of resources.

World Kindness Day (November 13)

Youth Records: Information in the Department of Justice Website

Youth Records

"As a general rule, the Youth Criminal Justice Act (YCJA) protects the privacy of young persons who are accused or found guilty of a crime by keeping their identity and other personal information confidential. The protection of privacy is achieved by prohibiting the publication of information that would identify a young person’s involvement in the criminal justice system and by restricting access to their youth records.

This fact sheet contains general information regarding youth records under the YCJA (Department of Justice).

Access the Fact Sheet:

Seven Tips and a Performance Evaluation Sample

Tip 1: Align your evaluation criteria and questions to the key accountabilities mentioned in the position description. Any performance evaluation criteria should have variables that you can measure against and these variables (duties of the role, standards, and Key performance indicators) should have been communicated to the volunteer when they start in the role. Also, try not to use any off-the-shelf evaluation forms from the web.

Tip 2: Start your evaluation form with questions inquiring the volunteers experience in the position and with the organization. This gives them the respect that you are willing to listen and improve their experience. The key is to make sure you discuss their feedback with them and what you would do with their feedback.

 Tip 3: What would be effective; a one-time annual evaluation or periodic discussions that can be summarised into one annual report.

Tip 4: Strategize. Follow through your performance evaluation with Personal/Professional development plans. Working in an environment where human interaction is a predominant activity, there are bound to be inspiring stories as well as areas to improve. If you have identified any areas for improvement, be ready with how you can help the volunteer to improve. Provide options which they can choose from. Volunteers will appreciate the development opportunities you are giving them.

Tip 5: Measure what matters. This flows through with Tip #1. Measure the impact. You will know best whether your organization strategic priorities are focused on quantity or quality. Measure the impact against the strategic priorities. For example, if you are measuring communication skills, are you measuring the use of the English language or the effectiveness of getting the message across.

Tip 6: What is the root cause? If there are any skills or performance gaps, check to see what the actual root cause is. For example, consistent delays in producing reports could mean either the person does not know how to work with Microsoft Office or that the computer used is extremely slow. Dig deep into the problem.

Tip 7: Use the stories of best practices and high performers to inspire the rest. Bring it to the performance review discussion, but also show it to the world. Many volunteers want to know the impact they make, praise them publicly as and when it happens.

Click on the link below to download a sample volunteer Performance Review template. This form was designed to a particular role at Volunteer MBC. Please use it as a template keeping the above tips in mind.

Post-COVID-19: The Increasing Relevancy of Skills-based Volunteering

As the numbers of vaccinated residents in Canada’s provinces grow, many community service organizations now realize that emergence from the COVID-19 Pandemic is only a matter of time. Borrowing from the Ontario’s government’s top doctor, once targets in terms of people vaccinated and significantly lower cases and hospital admissions are reached, lockdown will give way to what promises to be a ‘new normal’.

It’s an understatement to offer that three ‘waves of infection’ have been a ‘long haul’. We’re all feeling a might frayed round the edges, and in the volunteering sector, some stakeholders have fared better than others. The national view is that the not-for-profit sector has been severely affected by COVID-19, and stronger language has been used in the media to describe the genuinely punishing effects of ‘physical and social isolation’.

That having been noted, it’s a testament to volunteer sector stakeholders in Peel region that so many have battened down and weathered the storm, surviving when service opportunities and volunteering roles have been suspended, Plus, working tirelessly below the radar to adapt programs to ‘virtual’, remote delivery and platforms. This is demonstrative of healthy vision and strategic planning, even if these bold steps have not been called that.

Volunteer MBC’s weekly e-forums that address community response to COVID-19 and other related issues of late have become less frequent, because we now have a comprehensive array of resources in place, including volunteer role ‘templates’ that are freely available. Add to that, community service organizations are on the cusp of committing to what’s next, now that a timeline for recovery has become clearer.

Some may recall that prior to March, 2020, Volunteer MBC had endeavored to address the need by organizations in the sector for an improved level of ‘skilled volunteer’, as certain skills found their way increasingly into ‘position descriptions’. Volunteer engagement models were, and are, influencing this, as well. Volunteers increasingly are asking for ‘project’ opportunities, with flexible time commitment, and there is efficacy in this, because an organization can set the project parameters and objectives, then delegate with less ongoing supervision and overhead.

It perhaps is happy irony that COVID-19 has caused greater focus on the exercise of identifiable skills remotely. Reference here is made to more than language and computer literacy (both of which are a great foundation for anyone prepared to undertake an extended volunteering experience). The most obvious example, selected from the ‘templates’ referred to above, is the ‘Communications Support’ role [ ] which is a timely response to the need for skills in webpage development, social media management, brand messaging, community connectivity (including volunteers), general marketing/promotion, and ‘virtual’ communication overall.

The need for this role in an organization was dramatically amplified as the result of the Pandemic, and its relevancy will continue in the ‘new normal’. A glance over the ‘template’ will tell you that a variety of skills is both key and is being aggressively solicited. Yet, this really is only the beginning of wholesale recruitment of volunteers that focuses upon consideration of skills resources and matrices.

Seeking knowledgeable volunteers with specific skills and experience is not new, however. Since every not-for-profit needs a board of directors, annually organizations invite qualified candidates for board (or committee) membership, who bring with them recognized skills and experience, such as finance, legal, increasingly important ‘IT’ (including facility in online communications, marketing), and comparatively recently, human resources, the latter mandated to answer the need to import policies and develop a corporate culture that embrace gender equality, diversity and inclusiveness.

At Volunteer MBC, skills focus in recruitment is a direction that we already are taking, and early aspects under active consideration address what skills matter for Peel community service organizations (and our members can help here!), and then how we can successfully enquire of aspiring volunteers as to what each has to offer (general surveys/questionnaires and specific screening in an eform that is the basis for a ‘volunteer profile’). An obvious mutual benefit is that a community service organization will have access to expertise, and the volunteer will enjoy a more purposeful, fulfilling engagement. As we often happily note, there’s nothing like a ‘WIN/WIN’!

We therefore encourage stakeholders in the volunteer sector to make room in the collective mindset and your planning for identifiable and identified skills recruitment. The outcome? Organizations get what you need; volunteers get what they want (in some instances, the chance for newcomers to demonstrate skills that they have brought with them). Both enjoy a mutually beneficial learning experience.

Volunteer MBC will be soliciting feedback in the coming months, so don’t be shy about contributing. We’re about to make it through a pandemic, so why not join Volunteer MBC in taking volunteering to another level?

Written by: Robert MacFarlane

Published on Vetch: May 26, 2021

COVID-19 Recovery and Reconstruction Proposals

A list of proposals and recommendations from OCASI and other civil society organizations. Click on the reference link to visit the OCASI website and to access these resources.

Reference: Ontario Council of Agencies Serving Immigrants. (n.d.). COVID-19 Recovery and Reconstruction Proposals. OCASI.

Listed on: June 23, 2021

The Future of Employee Volunteering

In this Versus COVID-19 series by Volunteer MBC, Elizabeth Dove, Director of Corporate Citizenship for Volunteer Canada, discusses the perspectives of the corporate sector concerning employee volunteering and how non-profits may be able to adapt their employer-supported volunteer opportunities during times of crisis.

Click Here to Watch: 

COVID-19 Related Resources (Repository)

 A collection of resources to cope, manage and recover from the COVID-19 Pandemic.

Click here:

Sustaining Fund Development During a Public Crisis

In this Versus-COVID-19 discussion forum by Volunteer MBC, Rohit Mehta, Fund Development expert of DoGood Fundraising Solutions discusses how an organization can sustain a diversified fund development effort despite a public crisis.

Click Here to Watch: 

Building Leadership Skills though Volunteerism

“As the battle for talent continues, volunteering can be a strong leg-up on the competition for both prospective employees and employers. Companies that create a culture committed to making an impact and to tapping into their employees’ sense of purpose have the ability to attract and retain top talent.” 

Mike Preston, Chief Talent Officer, Deloitte LLP

Click on the file icon to download the report

Building your Brand through Storytelling

In this Versus-COVID-19 discussion forum by Volunteer MBC, Parveen Dupar from BTI Brand Innovations Inc. explains how to use powerful stories of community service and volunteer engagement of social purpose organizations to share the impact they make on a daily basis.

Click Here to Watch: 

Leveraging Communication Channels to Increase Volunteer and Community Engagement

In this Versus-COVID-19 discussion forum by Volunteer MBC, Robert MacFarlane (Consultant, Referral Service) and Shan Abbasi (Manager, Community Engagement) of Volunteer MBC shares how to leverage the communication channels that are readily available to increase volunteer and community engagement. 

Click Here to Watch: 

Skilled Volunteerism During a Public Crisis

In this Versus-COVID-19 discussion forum by Volunteer MBC, Shan Abbasi (Manager, Community Engagement) and Shaminda Perera, M.Ed. (Manager, Learning and Resource Development) of Volunteer MBC shares how social purpose organizations can leverage skilled volunteering during a public crisis.

Click Here to Watch: 

Tips for Effectively Working from Home During a Public Crisis

In this Versus-COVID-19 discussion forum by Volunteer MBC, Tammy Whelen the Educational Lead, Mental Health promotions of the Candian Mental Health Association shares tips on how to manage working from home with consideration given to our mental health and the home environment.  

Click Here to Watch: 

Accessibility for Ontarians with Disabilities Act Training website provides free training modules to meet the training requirements under Ontario’s accessibility laws (Accessibility for Ontarians with Disabilities Act). Developed in partnership with the Government of Ontario.

Click here to access the training: 

Performance Improvement: 10 Tips shared by Carine Strong

Performance Improvement: 10 Tips shared by Carine Strong


Volunteer MBC's Executive Director, Carine Strong shares the 10 most important tips to help improve the performance of your team. Click here to read the article.

The Youth Conundrum (Youth Volunteer Engagement)

In this Versus-COVID-19 discussion forum by Volunteer MBC, Shan Abbasi (Manager, Community Engagement) shares insights on youth volunteer engagement. Even though the forum was held during the COVID-19 pandemic period, the insights are relevant to any youth volunteer engagement effort. 

Click Here to Watch: 

Five tips to increase member retention with an engaging onboarding experience

This article will explore the connection between a strong onboarding experience and member retention, and how a custom member portal will save your association time and resources by helping to automate a quality onboarding experience.


Khan, F. (2021, June 14). 5 tips to increase member retention with an engaging onboarding experience. CharityVillage.

Click on the file icon to download the file.

Overcoming Privacy and Data Challenges

In this Versus-COVID-19 discussion forum by Volunteer MBC, Constantine Karbaliotis counsel at 'nNovation LLP' and specialized in Data Security and Privacy law discusses how we can do our due diligence to protect our data and privacy in a digital and web-based era.

Click Here to Watch: 


Strategic Foresight for Future Planning

In this Versus-COVID-19 discussion forum by Volunteer MBC, Eric Leo Blais and Adriane Beaudry share how to plan for the future as we come out of a public crisis that made the entire sector pivot its operations on a major scale. 

The COVID19 pandemic created a whirlwind of challenges in the social purpose sector. Yet, as we started to adapt to the crisis, it also gave us an excellent learning opportunity through reflection and adaptations in our usual way of things. So, how can we leverage this learning and come out of this pandemic with a win? 

Through 'Strategic Foresight.' Strategic Foresight is the ability to plan for the future by studying existing behaviour and estimating, assessing and projecting its impact moving forward. It is a proven academic discipline that can help social purpose organizations make sense of the world, and the future, when things are unclear. Part of a Strategic Foresight exercise involves the creation of a trend deck (a collection of trends). At the height of the Pandemic, Adriane Beaudry and Eric Leo Blais studied key trends that would impact volunteer engagement post-COVID. In this video, they show how to implement this strategic thinking.

Changing Trends in Volunteer Engagement

In this Versus-COVID-19 discussion forum, Volunteer MBC, delved into the important subject of how volunteerism is changing and how we are adapting to that change. In this video, Volunteer MBC's Executive Director Carine Strong, Shan Abbasi (Manager, Community Engagement), Shaminda Perera (Manager, Learning and Resource Development), and Robert MacFarlane (Consultant, Referral Service), shares insights on trends, volunteer recruitment, orientation and learning, and volunteer recognition.

Click Here to Watch: 

Volunteer Positions Template

On this page, you'll find position templates to make it easier to craft your own volunteer positions. Explore these position templates that could inspire a new role at your organization.

Click on the link to download it as a Microsoft Word document:

Conversation on Engaging Youth Volunteers

We talked to leaders of volunteers who are finding ways to effectively engage youth volunteers during the pandemic. How is it done? What challenges have they faced and how have they dealt with them? What has changed and what have they learned? We know effectively engaging youth is a key part of the recovery of our communities and that youth need to be part of the solutions.

This conversation was jointly organized by GTA volunteer centres: Volunteer Toronto, Volunteer MBC, Volunteer Markham, and Neighbourhood Network. Thanks to United Way Greater Toronto for supporting this important work.

Click Here to Watch the Conversation: