Tuesday, 28 June 2022, 1:40 PM
Site: Volunteer MBC Learning Portal
Course: Resources and Publications (Resources)
Glossary: Resources and Publications

5 lessons learned from the pandemic for the Non-Profits sector

"The persistence of the Covid-19 pandemic has levied significant hardships upon communities and the Non-Profit organizations that serve them. From flat-lining contributions to reduced staff and resources to outdated legacy technology, Non-Profits are struggling across the board. 

But it’s also a time of opportunity." (Alphavima, 2021)

This article by GiveLife365 explores 5 lessons learned to still come out strong from the pandemic. 

Click the link to read the article: https://givelife365.com/blogs/lessons-learned-from-the-pandemic-for-the-non-profit-sector



Accessibility for Ontarians with Disabilities Act Training

www.accessforward.ca website provides free training modules to meet the training requirements under Ontario’s accessibility laws (Accessibility for Ontarians with Disabilities Act). Developed in partnership with the Government of Ontario.

Click here to access the training: https://www.accessforward.ca 

Act: Canada Not-for-Profit Corporations Act


Board Candidate Assessment Form

A set of questions that could be used at a Board Recruitment Interview which also includes a diversity lens.

Board Composition and Recruitment Matrix

A worksheet with a diversity lens free to download and customize to strengthen your not-for-profit's Board composition and to plan out Board recruitment and succession planning.

Board Governance Training Programs

Board of Directors Evaluation Questionnaire

An assessment of the efficiency and the effectiveness of the entire Board as a team - as perceived by each individual member of the Board. This could be conducted anonymously, by identifying the evaluator or reaching consensus through a group discussion. Selecting the most appropriate approach of how it is done is within your discretion. Anonymous evaluations generally yield close to accurate results.

Board of Directors Self-evaluation

Encourage each individual board member to assess their effectiveness as a Board member by completing the attached checklist. This should ideally be recorded and stored as a confidential document and used only for the purpose of self-evaluation and performance management of each director. When using it as a Board Member performance management tool, it is understood that the document is confidential and will be reviewed only by those carryout out the performance discussion.

Board Structure Chart: Working Board

This is a template of a Working Board. Template developed by Kathleen Douglass.

Building Capacity for Caregivers

Session 3 - "Building Capacity" - Connecting Together Series on Seniors Social Isolation: 

The Region of Peel's presentation "Building Capacity for Caregivers":

"Collaborating on Caregiver Education, Support and Engagement Workshop This workshop will focus on collaboration and co-creation to develop an action plan for Caregiver Education, Support and Engagement activities in Peel. Our intent is to bring service provider organizations together to explore concrete ways we can collaborate on sharing resources more effectively to better support Caregivers.

 As a collaborative we can also work towards addressing gaps building capacity voicing Caregiver needs in Peel. Technology and innovation will be key in sharing resources and reaching caregivers utilizing digital platforms, enhancing digital literacy and reducing barriers to accessing supports and resources. Seeking big ideas to help caregivers in Peel."

The Region of Peel's "Google Jamboard" content from their presentation "Building Capacity for Caregivers":

"Informs how we leverage  current opportunities to support caregivers now and develop strategies to address gaps in services, supports and education for caregivers.  We will look to utilize innovative ways to address this common goal through connection, collaboration and technology."

Click the attached files to access the PDF version of this presentation and the "Google JamBoard" content from session:

Region of Peel. (2021, June 14). Building capacity for caregivers [PowerPoint slides]. Region of Peel, Connecting together series.

Building Connected Communities: Social Isolation and Loneliness Toolkit

Session 1 - "Understanding the Issues" - Connecting Together Series on Seniors Social Isolation: 

Centre for Elder Research - Sheridan College:

Building Connected Communities: Social Isolation and Loneliness Toolkit:

Extracted from the website:

"The Social Isolation and Loneliness Toolkit is a collection of resources that address social isolation and loneliness and their impact on older adults and older immigrants in particular. It includes educational presentations, interactive maps, census data sheets, tip sheets, a preliminary screening tool, and various other tools/resources. The Toolkit was designed to be used by anyone in the community who interacts or works with older adults and anyone who might be in a position to either identify and/or provide support to someone who might be at risk of social isolation/loneliness."

Click here to access the resource:

Sheridan Centre for Elder Research. (n.d.). Building connected communities: social isolation and loneliness toolkit. https://source.sheridancollege.ca/centres_elder_building_connected_communities/.


Building Leadership Skills though Volunteerism

“As the battle for talent continues, volunteering can be a strong leg-up on the competition for both prospective employees and employers. Companies that create a culture committed to making an impact and to tapping into their employees’ sense of purpose have the ability to attract and retain top talent.” 

Mike Preston, Chief Talent Officer, Deloitte LLP

Click on the file icon to download the report

Building your Brand through Storytelling

In this Versus-COVID-19 discussion forum by Volunteer MBC, Parveen Dupar from BTI Brand Innovations Inc. explains how to use powerful stories of community service and volunteer engagement of social purpose organizations to share the impact they make on a daily basis.

Click Here to Watch: 


Canada Not-for-Profit Corporations Act

Canada’s Charitable Sector: What to Expect in 2019

Canada’s Charitable Sector: What to Expect in 2019

Written by John Lorinc for The Philanthropist on January 7, 2019

"When the federal government released its Fall Economic Statement in November, it signaled what many in Canadian philanthropic circles would regard as a sea-change in Ottawa’s thinking about a sector that employs more than two million Canadians and accounts for 8% of the country’s GDP (Lornic, 2019)."

To Read, click reference: Lorinc, J. (2019, January 08). Canada's Charitable Sector: What to Expect in 2019. Retrieved January 10, 2019, from https://thephilanthropist.ca/2019/01/canadas-charitable-sector-what-to-expect-in-2019

Canadian Code for Volunteer Involvement (2017ed.)

The Candian Code for Volunteer Involvement (CCVI) published by Volunteer Canada is the most important resource to drive the policies and procedures of a not-for-profit organization that engages volunteers, whether Board of Directors or operational volunteers. 

The most recent issue is the 2017 edition published by Volunteer Canada. 

Download your copy from: https://volunteer.ca/index.php?MenuItemID=346

Certification, Certificate, Diploma, and Degree: What's the Difference?

Certification, Certificate, Diploma, and Degree: What's the Difference?

Written by: Shaminda Perera, MEAE | On November 6, 2018

Certification Vs. Certificate 

Often used interchangeably in conversation and often confused, these two terms have two very different meanings. While a certification is an endorsement of competence of professional practice, a certificate is focused on recognizing the accomplishment of a learning outcome.

Certification: This is a practitioner's professional standard that has been endorsed by an establishment who is an authority in the field of practice. There generally is a process of assessing the practitioner's competency, knowledge, skills, and/or professional portfolio, and to which a recognized credential is awarded upon successful assessment. For example, the "Certified in Volunteer Administration (CVA)" credential is a certification awarded by the Council for Certification in Volunteer Administration (more details: https://www.vmpc.ca/certification.html).

Through certification, the practitioner will earn a designation of which the acronym can follow the person's name. For example:

  • Certified in Volunteer Administration: Kristen Doe, CVA
  • Certified Training and Development Practitioner: Kristen Doe, CTDP

Certifications, most often come with a requirement for maintaining the designation which is determined either by a validity period, maintenance of credit units through continued engagement in professional development or the combination of the two.

Regulated professions often make it mandatory for the practitioners to complete the certification and it is on a voluntary basis for non-regulated professions. However, earning the certification and displaying the designation besides the name is a mark of excellence in the individual's professional practice.

Certificate: Even though it is about professional development, the outcome is pure education or learning based. There could be a method of knowledge assessment such as tests, assignments, and capstone projects. This is a one-time accomplishment which recognizes the successful completion of the education/learning program. For example, successfully passing a course that awards a "Certificate in Not-for-Profit and Volunteer Management" by a college or university will award a Certificate of Completion or Certificate of Competence.

The time taken to complete the program could vary from a number of days to months. 

Diploma Vs. Degree

Based on learning outcomes, these two terms highlight an individual's academic excellence in a particular field of study.

Diploma: This is an academic program where its intensity lies somewhere between a Certificate program and a Degree. The diploma can be awarded by a community college, university or a commercial educational institute. Most diplomas take more than one year and up to 2 years to complete. An example would be a Diploma in Learning and Development. 

The curriculum will ideally take a practical and skill-based value. There is a knowledge assessment methodology that determines the achievement of the diploma. 

Degree: A Degree is a comprehensive and intensive academic program that awards a recognized higher education accomplishment. In Canada, there are four levels of degrees that progress from (1) Associate, (2) Bachelors, (3) Masters, to (4) a Doctorate. A degree is awarded by a community college or university. The academic period can range from 2 to 4 years and maybe, even more, depending on the field of study. An example would be the Master of Education in Adult Education (MEAE) Degree.

The curriculum is more focused on building the deep and philosophical knowledge of the field of study. There is a knowledge assessment methodology that determines the achievement of the Degree which generally ends with either a research-based dissertation, thesis or a capstone project depending on the level of degree.

Just as it is with a Certification, Degrees too award an acronym that can be placed beside an individual's name. For example: 

  • Associate of Arts: Kristen Doe, AA
  • Bachelor of Business Administration: Kristen Doe, BBA
  • Master of Education in Adult Education: Kristen Doe, MEAE
  • Doctorate in Philosophy: Kristen Doe, PhD or Dr. Kristen Doe.
A person who would hold a Certification, as well as a Degree, would list both after their names most commonly starting with the highest educational qualification and ending with the Certification. For example:
  • Kristen Doe, PhD, CVA
  • Kristen Doe, MEAE, CTDP

Here are three professional development organizations related to Volunteer Management for you to explore;

  1. Volunteer MBC Learning Centre (VLC): https://www.volunteermbc.org/LearningCentre
  2. Professional Association for Volunteer Leaders in Ontario (PAVRO): https://pavro.on.ca/page-18521
  3. Volunteer Management Professionals of Canada (VMPC): https://www.vmpc.ca/certification.html

Whichever professional development initiative you are currently contemplating or you hold, its accomplishment is a mark of your commitment towards excellence in your professional practice.

Learn and Grow folks.

Changing Trends in Volunteer Engagement

In this Versus-COVID-19 discussion forum, Volunteer MBC, delved into the important subject of how volunteerism is changing and how we are adapting to that change. In this video, Volunteer MBC's Executive Director Carine Strong, Shan Abbasi (Manager, Community Engagement), Shaminda Perera (Manager, Learning and Resource Development), and Robert MacFarlane (Consultant, Referral Service), shares insights on trends, volunteer recruitment, orientation and learning, and volunteer recognition.

Click Here to Watch: 

Charter of Volunteerism

We believe volunteerism is the lifeblood of a community. Our mission is to promote meaningful volunteerism and foster best practices through learning and development. Numerous community service organizations in Peel rely on volunteers to deliver critical services to vulnerable populations, to protect our environment, and to make better, functional, friendlier and more just communities. However, volunteerism in Peel falls below the national average and with our booming and aging population, we are on the verge of a volunteer crisis. Peel’s senior population is on pace to reach 340,000 by 2031, and with it, the demand on the non-profit sector will increase substantially. We must build a culture of volunteerism to keep up with the rising needs.

The Intent

The aim of the Charter is to set some ideals to aspire to, but maintaining a level of realism and tangibility. This means that rather than describing volunteerism and the voluntary sector plainly as we see it now (descriptivism), we have built our vision of a “caring community united by volunteerism” into the essence of the Charter. It gives us as a volunteer centre the ability to recommend best practices (prescriptivism), while recognizing that not every individual or organization is going to view it from the same perspective. Therefore, interaction with the Charter will involve choice, personal reflection and analysis. One principle of the Canadian Code for Volunteer Involvement is that volunteer involvement is personal, so the Charter’s interactivity celebrates that.

Using the Charter

People will use the Charter through direct and virtual engagement.

Direct Engagement: At community events, people will be able to interact, learn about the Charter and sign it. Organizations that endorse it will receive a small banner version of the Charter. Our team of volunteer Ambassadors attends community events and various hubs to promote volunteerism and will promote the Charter on these occasions.

Virtual Engagement: Anyone can endorse the Charter. Using our online learning management system, Vetch, we will educate people about the Charter. As organizations endorse the Charter, we will recognize them with a virtual badge on our volunteer database, so that prospective volunteers will be able to see that the Organization has adopted the Charter when applying for positions.

Download and read the Charter by clicking on the file icon given below.

CNIB Ambassador Program – Training Guide

linkedin sharing button
A sample guide to train community ambassadors developed by Canadian National Institute for the Blind on January 2017. Shared with Permission.

CNIB's Philosophy on Volunteerism

Canadian National Institute of the Blind
's philosophy on volunteerism shared as a template fo r the use of not-for-profit organizations. Shared with permission.

Code Audit Tool (CCVI 2017ed.)

Canadian Code for Volunteer Involvement - Code Audit

Click on the link below to access the Canadian Code for Volunteer Involvement - Code Audit Tool. Please note that you must have a login to access this tool. Login access is given to you by Volunteer Canada once you become a member of Volunteer Canada.

Volunteer Canada Membership Details: https://volunteer.ca/index.php?MenuItemID=360

Code Auit Tool: http://audit.volunteer.ca

Competency Matrix Development Template

Here is a template and a step by step guide to developing a Competency Matrix for a particular role. Resource developed by Volunteer MBC.

Conversation on Engaging Youth Volunteers

We talked to leaders of volunteers who are finding ways to effectively engage youth volunteers during the pandemic. How is it done? What challenges have they faced and how have they dealt with them? What has changed and what have they learned? We know effectively engaging youth is a key part of the recovery of our communities and that youth need to be part of the solutions.

This conversation was jointly organized by GTA volunteer centres: Volunteer Toronto, Volunteer MBC, Volunteer Markham, and Neighbourhood Network. Thanks to United Way Greater Toronto for supporting this important work.

Click Here to Watch the Conversation: 

Corporate Social Responsibility Trends

Five Corporate Social Responsibility Trends You Should Be Watching

Article Written By: Thomas Bognanno for Forbes Nonprofit Council

Introductory Paragraph in the Article"Corporate social responsibility (CSR) has evolved dramatically over the last decade. Most companies are no longer satisfied with just writing checks to charities or sponsoring events. Now, corporate leaders are aligning social impact and employee engagement with business objectives. That means measuring results and ensuring CSR and employee engagement efforts demonstrate real value to the company."

The trends mentioned in the article: (1) Authenticity Is In, (2) Communication Is Key, (3) Diversity Has Business Impact, (4) Volunteering Can Solve Business And Social Challenges, (5) Measuring Is A Must.

Click Reference to Read the Full ArticleBognanno, T. G. (2018, September 13). Five Corporate Social Responsibility Trends You Should Be Watching [Web log post]. Retrieved September 20, 2018, from https://www.forbes.com/sites/forbesnonprofitcouncil/2018/09/13/five-corporate-social-responsibility-trends-you-should-be-watching/#38d7252d2383

COVID-19 Recovery and Reconstruction Proposals

A list of proposals and recommendations from OCASI and other civil society organizations. Click on the reference link to visit the OCASI website and to access these resources.

Reference: Ontario Council of Agencies Serving Immigrants. (n.d.). COVID-19 Recovery and Reconstruction Proposals. OCASI. https://ocasi.org/covid-19-recovery-and-reconstruction-proposals.

Listed on: June 23, 2021

COVID-19 Related Resources (Repository)

 A collection of resources to cope, manage and recover from the COVID-19 Pandemic.

Click here: https://volunteermbc.org/index.php?MenuItemID=214

Creating a Business Plan

Business Plan Guide

An article in Canada Business Ontario

"Although business plans can vary in length and scope, all successful business plans contain common elements. Get an overview of the common parts of a business plan."

Click this link to read the article: http://www.cbo-eco.ca/en/index.cfm/planning/writing-a-business-plan/business-plan-guide


Data Collection for Program Evaluation

Data Collection for Program Evaluation

By Northwest Center for Public Health Practice, University of Washington

A toolkit developed by Northwest Center for Public Health Practice to assist with planning your own data collection for program evaluation.

Click the icon below to download the toolkit.

Data on Giving, Volunteering and Participating in Canada

“Completed every three years since 1997, this is the most comprehensive study on giving and volunteering. The data give insights into the state of volunteering in Canada, including where Canadians volunteer, the types of activities they’re involved in, the volunteer habits of newcomers and the evolution of workplace volunteering in Canada. This research highlights differences in volunteer behaviour based on region and demographics (Volunteer Canada).”

The data is published by Statistics Canada.

Click this link to access the data: https://volunteer.ca/index.phpMenuItemID=364

Diversity and Inclusion: 2SLGBTQ+ Volunteer Inclusion

A compilation of resources (training, templates and tools) to support a not-for-profit organization with the implementation of 2SLGBTQ+ volunteer inclusion. Click the button to open the FREE eLearning module and the list of resources.

Diversity in Governance

A tool kit for Nonprofit Boards published by Maytree. A publication packed with tools for nonprofit and charitable organizations to assist in transitioning and maintaining a Board that reflects the communities it serves. Click the reference below to open the PDF version of the publication.

Reference: Maytree. (2011). Diversity in Governance: A Toolkit for Nonprofit Boards. Toronto, Ontario.


Eight Best Practices of Non-Profit Boards

8 Best Practices of Non-Profit Boards

"Board chairs often ask me what I recommend as the best practices of high performing boards. The list below is not exhaustive, but includes some practices that I find helpful to make boards stronger and their work more effective (Burgoyne, 2015)."

Reference: Burgoyne, A. M. (2015, October). 8 Best Practices of Non-Profit Boards. Retrieved October 25, 2018, from http://www.emersoncollective.com/articles/2015/10/8-best-practices-of-non-profit-boards

Eight Steps to Building a Successful Business case

8 Steps to Building a Successful Business case

By Lauren Allen | www.zazzlemedia.co.uk 

"No matter what field of business you work in, it’s likely that you’ll have heard of the term, 'a business case'. But how many of you have actually put one together?

As I was carrying out some research to help me with the creation of a case for one of my own clients, while I was able to find useful bits and bobs of information here and there, I struggled to find the fundamental steps of a business case summarised all in one place. Ultimately, what I was searching for was a handy resource that I could refer to each and every time I needed to pull one together.

So that’s what I’m here to try and do; whether you need to pitch in new business, bring in a new process, upsell or cross-sell, or even need to keep existing business, I’m going to draw on each and every step that will guide you all the way (Allen, 2016)."

Click on the Reference to Access Article: Allen, L. (2016). The 8 Steps to Building a Successful Business case [Web log post]. Retrieved November 8, 2018, from https://www.zazzlemedia.co.uk/blog/build-a-business-case/#gref

Eight Strategies for Creating a More Inclusive Volunteer Program

8 Strategies for Creating a More Inclusive Volunteer Program

"MAVA has developed a set of 8 strategies for creating a more inclusive volunteer program at your organization. These strategies serve as a starting point for volunteer engagement leaders who are seeking concrete next steps for better engaging volunteers from diverse and immigrant communities (Minnesota Association for Volunteer Administration, n.d.)."

Reference: Minnesota Association for Volunteer Administration. (n.d.). Engaging Volunteers from Diverse and Immigrant Communities. Retrieved October 26, 2018, from https://www.mavanetwork.org/content.aspx?page_id=22&club_id=286912&module_id=283483

Emergency General Release Template

Excerpt from the release form:

"I, ____________________________, resident of ___________________________, acknowledge the contagious nature of the Coronavirus/COVID-19 and that the Public Health Agency of Canada, Public Health Province, and the HEALTH UNIT OF LOCAL REGION/COUNTY/MUNCIPALITY recommend practicing social distancing in addition to mandatory rules, regulations, guidelines that have been enacted, published, and remain in force to prevent the spread of the Coronavirus/COVID-19......"

Click on the file icon below to download.

Engaging Millennials: "Tapping into the Nonprofit Next Generation"

Tapping into the Nonprofit Next Generation: Pitfalls and Best Practices for Engaging Millennials at Your Nonprofit

Article Written By: Elizabeth G. Gousse and Matthew G. McCrosson

Introductory Paragraph"Move over, Baby Boomers. Millennials are officially the largest generation in U.S. history. There were 83.1 million Americans born between 1982 and 2000, according to 2015 census data. In a class so large, it’s difficult to make broad generalities about work ethic and perspectives. But given that Millennials will make up 75 percent of the workforce by 2025, there’s little debate that organizations that can harness the talent and skills of this generation will be better positioned for future success."

Key Concepts Mentioned in the Article: (1) Culture Counts, (2) Flexibility and Accountability Aren’t Mutually Exclusive, (3) Create Clear Goals and Roles, (4) Be Generous With Benefits, (5) Cool Tech Is Enticing, (6) Fundraising Strategies From the Inside Out.

Click Reference to Read Full ArticleGousse, E. G., & McCrosson, M. G. (2018, September 18). Tapping into the Nonprofit Next Generation: Pitfalls and Best Practices for Engaging Millennials at Your Nonprofit [Web log post]. Retrieved September 20, 2018, from https://www.nonprofitpro.com/article/tapping-into-the-nonprofit-next-generation-pitfalls-and-best-practices-for-engaging-millennials-at-your-nonprofit

Essential Volunteer Letter Template Duing Emergencies and Crises

A template that you can use during a city-wide or provincial lockdown situation during public crises.

Click on the file icon below to download the template.


Famili Net Instructions English Manual - “Get Familiar with your Tablet”

Session 4 - "Diversity and Leveraging Technology" - Connecting Together Series on Seniors Social Isolation: 

Punjabi Community Health Services presentation shared about their development of the  “Get Familiar with your Tablet” -Famili Net Instructions English Manual.

The Famili Net Instructions’ manual was created in English and Punjabi to support inclusive access to technology and digital literacy by providing a step by step guide on getting familiar with tablet devices.

Click the attached file to access the manual:

Punjabi Community Health Services. (2021). Famili net instructions english manual. Punjabi Community Health Services.

Famili Net Instructions Punjabi Manual - “Get Familiar with your Tablet”

Session 4 - "Diversity and Leveraging Technology" - Connecting Together Series on Seniors Social Isolation: 

Punjabi Community Health Services presentation shared about their development of the  “Get Familiar with your Tablet” -Famili Net Instructions Punjabi Manual.

The Famili Net Instructions’ manual was created in English and Punjabi to support inclusive access to technology and digital literacy by providing a step by step guide on getting familiar with tablet devices.


Click the attached file to access the manual:

Punjabi Community Health Services. (2021). Famili net instructions punjabi manual. Punjabi Community Health Services.

Fifteen Reflections for a Not-for-Board Member

Serving in a not-for-profit organization, whether it is a nonprofit organization or a charity, is a rewarding experience. A board member plays a significant role in the success of the organization and takes on a great responsibility.

Whether you are thinking of becoming one or is currently serving on a board, the following reflections will help you strengthen your role as a board member. Volunteer MBC, through our Board Governance Series, aims to guide you through these reflections.


The significance of a Board

1. What is the importance of a board to a not-for-profit organization?


Structure & Roles

2. How are not-for-profit boards structured? The types of boards, their functioning, and forming committees.

3. What are the roles and responsibilities of a board member and board driven committees?

a. Who plays what role?

b. How do you manage the relationships between peers, organizational head, and staff?

c. How can a board support the volunteer involvement at not-for-profit organizations? (adopting the CCVI, promoting opportunities, recognition).

4. How do you identify and attract a diverse group of board of directors who is a good fit for the organization?

a. What information should you provide upfront?

b. What strengths and skills should you have as a board member?

c. How does diversity positively impact board governance?

d. When do you turn the wheels in motion for board succession planning?

5. What would be telltale signs of an effective not-for-profit board?


Establishing a Board

6. What are the guiding principles of a not-for-profit board? (Vision, mission, mandate, values, and strategic priorities).

7. What are the policies and legal obligations of a not-for-profit board? (Legal and regulatory considerations, by-laws, contracts, policies).

8. What part does a board play in Risk Management of a not-for-profit organization?


Providing Direction

9. How do we strategize the organizations’ way forward?

10. What questions should you ask before approving a budget?

11. How do you plan and support a diversified fund development strategy?

12. How do you make an emotional connection with the community? (storytelling, measuring the impact of programs and services).

13. How do you plan a successful Annual General Meeting? (why, how, what, and when?)


Board Dynamics

14. How do you carry out a productive board meeting? (respecting the professional life and time of board members, finalizing an agenda, planning and scheduling, running a meeting).

15. How do you build a strong team?

a. How do you effectively manage the board dynamics?

b. What are the immediate steps and tactics of conflict resolution?

Shaminda Perera

Manager, Learning and Resource Development

Five tips to increase member retention with an engaging onboarding experience

This article will explore the connection between a strong onboarding experience and member retention, and how a custom member portal will save your association time and resources by helping to automate a quality onboarding experience.


Khan, F. (2021, June 14). 5 tips to increase member retention with an engaging onboarding experience. CharityVillage. https://charityvillage.com/5-tips-to-increase-member-retention-with-an-engaging-onboarding-experience.

Click on the file icon to download the file.

Fraud in the Not-for-Profit Sector: Boards Beware and Be Prepared

Fraud in the Not-for-Profit Sector

by Stéphan Drolet, National Forensic Leader, KPMG Canada

"​It is difficult to swallow when a volunteer takes cash donations away from those in need for their personal use but it is appalling when an employee or Executive Director (ED) defrauds the organization they are entrusted to protect (Drolet, 2018)."

Click on the Reference to read the article or download the attached file by clicking on the icon below: Drolet, S. (2018, March 14). Fraud in the Not-for-Profit Sector. Retrieved November 22, 2018, from https://home.kpmg.com/ca/en/home/insights/2018/03/fraud-in-the-not-for-profit-sector.html

Fraud Policy Sample

Fraud Policy Sample

This is a sample of a Fraud Policy relevant to a for-profit organization. It can be customized to reflect the needs and context of a not-for-profit organization.

To download the template click on the file icon below.

Downloaded from: https://www.acfe.com/uploadedFiles/ACFE_Website/Content/documents/Sample_Fraud_Policy.pdf

Fund Development: Dealing with Donor Burnout

Dealing with Donor Burnout: What It Is and 3 Ways You Can Keep Your Connection Fresh

Article Written By: Kerstin Heuer for Imagine Canada

Introduction in ArticleWhen people decide to give, they decide which causes to support, which organizations they want to align with, and how they will choose to share their resources. And they also consider one other thing: over-solicitation.

No nonprofit wants to be guilty of over-stepping, but unstable economies and demographic shifts validly evoke concern about whether funds are available to support mission achievement.

Enter “donor burnout.”

Click on Reference to Read Full ArticleHeuer, K. (2018, September 18). Dealing with Donor Burnout: What It Is and 3 Ways You Can Keep Your Connection Fresh [Web log post]. Retrieved September 20, 2018, from http://imaginecanada.ca/blog/dealing-donor-burnout-what-it-and-3-ways-you-can-keep-your-connection-fresh?utm_source=NEW Imagine Matters (Membership)&utm_campaign=c2d3213151-Imagine_Matters_English_Sept_4_2018&utm_medium=email&utm_term=0_88a308d2fd-c2d3213151-292618629&ct=t(EMAIL_CAMPAIGN_9_4_2018)


Getting Better at Talking to Older Adults from Different Cultures

Session 5 - "Communication and Collaboration" - Connecting Together Series on Seniors Social Isolation: 

Presentation by Christine Chan - "Getting Better at Talking to Older Adults from Different Cultures":

"This presentation will give participants an overview of the problem of cultural incompetence, the crucial need for cultural competency, with a focus on communicating with older adults from another culture, using evidence from academic research as well as anecdotal experience."

Click the attached file to access the PDF version of this presentation:

Chan, C. (2021, June 28). Getting better at talking to older adults from different cultures. [PowerPoint slides]. University of Toronto, Connecting together series.

Governance for not-for-profit organizations: questions for directors to ask

Governance for not-for-profit organizations: questions for directors to ask

"[D]irectors that ensure their NFP is equipped with a good governance framework can ensure that the NFP is productive, accountable and delivers on its mission, ethically and sustainably. This guide sets out a process to help NFP directors create such a framework or in refining an existing one. (Taylor, 2014)"

Reference: Taylor, D. (2014). Governance for not-for-profit organizations: Questions for directors to ask. Toronto: Chartered Professional Accountants of Canada.

Governance Indicators from a Funder's Perspective

A list of indicators and their assessment rubric adopted from the Region of Peel Organizational Effectiveness Reporting document.

Reference: Region of Peel (n.d.) Organizational Effectiveness Reporting – Community Investment Program, Retrieved January 3, 2020.

Guideline for Police Records Checks

"The LEARN Guideline for Police Record Checks is intended to assist police services to understand and apply relevant legislation, policies, procedures and directives to the processing of Police Record Checks. It is also intended to promote consistency in processing methods as well as the terminology used throughout the Province of Ontario (Source: Law Enforcement & Records (Managers) Network - LEARN)."

Click on the icon below to download or visit this link: http://www.oacp.on.ca/Userfiles/Files/NewAndEvents/PublicResourceDocuments/GUIDELINES%20FOR%20POLICE%20RECORD%20CHECKS%20%20_%20June%202014_FINAL.pdf


Health and Safety Awareness Training

Excerpt From  https://www.labour.gov.on.ca/english/hs/training/index.php
: The Occupational Health and Safety Awareness and Training regulation requires health and safety awareness training for every worker and supervisor under the Occupational Health and Safety Act(OHSA).

Learn more about the regulation, requirements, and our free suite of optional training resources designed to help workers and employers meet the requirements.

Click this link to access the training: https://www.labour.gov.on.ca/english/hs/training/index.php