Topic outline

  • The Volunteer Management Hybrid Conference

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    "Leading the Way, Not Managing the Day!" is a hybrid volunteer management conference and focuses on how volunteer engagement professionals can elevate their profession from managing to leading. The conference covered three key topics; getting a seat at the strategic table, cultivating volunteer leadership and taking charge of your day.

    This page dedicated to the conference participants, house all the resources of the conference and the follow-up discussion boards moderated by Volunteer MBC. 

    Guest browsers have access to the insightful twitter feed with the learning highlights of the conference.


    • Program Participant Resources

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    • Program Details

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      In this hybrid conference, we will explore;
      • 9:00 am to 11:00 am - Tips on how to get a seat at the leadership table and shift from managing volunteers to, instead, serving as an internal consultant to support staff from across the organization with effective volunteer engagement (by Beth Steinhorn)Beth leads us through exploring:
        • where you can find research to support strategic volunteer engagement, 
        • case studies from the field, learn at least three different paths for advocating for strategic engagement.
        • tips on how to get a seat at the leadership table and shift from managing volunteers to, instead, serving as an internal consultant to support staff from across the organization in effectively engaging and supporting volunteers.
      • 11:05 am to 1:00 pm - How to cultivate and empower leadership in your volunteers and engage a diversely talented team (by Heidi Jakop, CVA)Empowering your volunteers to take ownership, initiative, and lead provides opportunities for your volunteers to grow and flourish, just like your organization. Surrounding yourself with those who have strengths and talents that differ from yours not only builds your organizations capacity but allows staff to hone new skills as you work alongside them. Heidi will share examples, steps, and opportunities for cultivating and empowering leadership in your volunteers and engaging a diversely talented team. Drawing from the Servant Leadership style, we will also explore creating the conditions and environment that allow volunteers to shine.
      • 1: 35 pm to 3:30 pm - How to save time and create a larger capacity for volunteering in your organizations (by Angela Williamson, CVA)Angela want's anyone listening to find at least 1 idea that they can implement that moment, or the next day to either save them time, create a larger capacity of volunteering in their organization or empower them to add volunteers in their own work. A practical talk with many takeaway points.
      • Volunteer Engagement Professionals and anyone who coordinates volunteers
      • Program/Project/Event Managers
      • Staff of not-for-profits working with volunteers
      • Executive Directors/Heads of Not-for-profit Organizations

      Dana Litwin Profile PhotoDana Cory Litwin, CVA 

      Conference Host

      Dana is a Public speaking and management professional with a background in environmental conservation. She has 14 years’ experience building volunteer and community engagement programs. Dana is experienced in Board and advisory committee development, as well as relevant training, developing educational materials, and multi-media presentations. She is the Board member (Pacific Region) of the Association of Leaders in Volunteer Engagement (AL!VE). Member of National Association of Volunteer Programs in Local Government (NAVPLG). She is a Certified in Volunteer Administration (Council for Certification in Volunteer Administration – A featured keynote speaker 2016 National Conference on Volunteering and Service (Points of Light); Volunteer Engagement and Capacity Building Tracks Opening. Dan is also a successful film, television, radio, theater, and event producer.

      Heidi Jakop Profile PhotoHeidi Jakop, CVA

      Session: Leading from Behind

      Heidi Jakop, CVA is the Director, Volunteer Engagement for Vancouver Botanical Gardens Association. Heidi is the President of the Administrators of Volunteer Resources of BC. Heidi was most recently an instructor at Langara College for the Volunteer Coordinator Certificate Program and facilitates workshops and webinars for universities, municipality, volunteer centres, and professional associations.


      Angela Williamson Profile PhotoAngela Williamson, CVA

      Session: Taking Charge of Your Day

      Angela Williamson, CVA, has been the volunteer manager at Hagley Museum & Library in Delaware for 11 years. She has been the president of the Delaware Association of Volunteer Administrators (DAVA) 4 years and supporting in other roles in other years. She worked in education at a public garden prior to Hagley. She loves pursuing and promoting volunteering as an important role in society. Angela comes from the US Midwest of friendly people.

      Beth Steinhorn Profile PhotoBeth Steinhorn, CVA

      Session: Uplifting your Profession

      Beth Steinhorn is the President of VQ Volunteer Strategies and partners with organizations and their leadership to increase their impact through strategic and innovative engagement. The author of multiple books and articles on strategic volunteer engagement, she is a popular speaker and trainer, known for her interactive and inspiring presentations.

      Shaminda Perera profile photoShaminda Perera, MEd.AE

      Local Facilitator

      Shaminda is involved with the not-for-profit sector since 2011 and is passionate about helping people learn and grow. With over 15 years of experience in all aspects of adult learning, he is a Learning and Development Strategist. He is currently the Manager of Learning & Resource Development for Volunteer MBC, heading three major portfolios; the Volunteer MBC Learning Centre, the Volunteer Referral Service, and technology integration. To the not-for-profit sector, Shaminda introduced the “Service Excellence Blueprint (SEB)” as a learning and audit tool to help not-for-profit organizations build a culture of inclusion, care, and service excellence within the organization. Shaminda is the designer, developer, and administrator of the Volunteer MBC Learning Management System, Learn more about Shaminda at

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